REGULATORY DEFENCE SOLICITORS
What our clients say about us.
Solicitor-led representation through every stage of a regulatory investigation — from the first letter from your regulator through to a contested fitness-to-practise hearing or High Court appeal. Led by a former in-house lawyer at the General Medical Council.
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Client feedback
- ›“Jake dealt with my case with complete professionalism and real attention to detail. The outcome was far better than I had hoped.” — professional, regulatory investigation
- ›“I was terrified when I received the letter from the NMC. Jake explained everything clearly and made me feel in control of the process.” — Nurse, NMC investigation
- ›“Highly recommended. The response Jake prepared was thorough, well-argued and clearly made the difference at the case examiner stage.” — Allied health professional, HCPC investigation
- ›“Jake challenged the interim conditions order and got the restrictions reduced significantly. I was able to return to work while the investigation continued.” — Pharmacist, GPhC proceedings
- ›“Regulatory Defence understood the process inside out and knew exactly how to approach our regulator. Worth every penny.” — Social worker, SSSC proceedings
- ›“I had been through the process before with another firm. The difference with Jake was remarkable — far more thorough, far more strategic.” — professional, GMC tribunal
- ›“Patient, thorough and genuinely knowledgeable. I could not have asked for better representation.” — Nurse, NMC fitness to practise hearing
About our client relationships
Most regulators investigate, decide, then prosecute through a single track. The GMC’s process splits these stages across distinct decision-makers — case examiners or equivalent decision-makers, the Investigation Committee, and the the relevant fitness to practise tribunal (the relevant tribunal) — and each has its own evidential threshold, procedural rules, and culture. A response that lands well at the case examiner stage can be the wrong response at a tribunal, and vice versa.
Knowing how each stage thinks — what case examiners or equivalent decision-makers look for, when undertakings are realistic, how the the relevant tribunal approaches insight and remediation, where the appellate courts have intervened — comes from being inside the building. Jake spent years as in-house lawyer at your regulator before founding Regulatory Defence in 2023. That perspective shapes every defence we run before the relevant regulator.
The other thing that makes GMC cases distinctive is the parallel-track pressure: investigations frequently run alongside police inquiries, employer disciplinary processes, and Coroner’s hearings. The decisions you make in one forum bind you in the others. Coordinating that whole picture — protecting the right to silence in criminal proceedings while still engaging meaningfully with the regulator — is a specialist skill.
Common questions
Can I leave a review?
The GMC triages every complaint and decides whether the matter passes its threshold for investigation. The majority of complaints close at the triage stage with no further action. If the threshold is met, an investigation opens and you will receive a letter from your regulator setting out the allegations and inviting your response. Engaging properly at this stage is critical — most cases are resolved before they reach a tribunal, and a strong regulatory response often closes the investigation entirely.
Are these reviews independently verified?
Reviews are collected directly by us and are not independently verified by a third party. We publish them honestly and do not edit or selectively remove negative feedback.
My case is ongoing — can I still give feedback?
Yes. You are welcome to send us a message or leave a review at any point, including while your case is open.
I was a client but I want to stay anonymous.
Yes — through the Interim Orders Tribunal (IOT), which can impose conditions on or suspend a professional’s registration during an investigation if there is a real risk to patients or to public confidence in the profession. IOT hearings are often the most urgent and stressful part of the process. They warrant specialist preparation.
Can you provide a reference for a future employer?
In some circumstances, yes. Contact us and we will discuss what is possible.
What if I want to raise a concern about the service?
You can raise a concern or complaint using our complaints procedure, a copy of which is available on request or by following the link in our website footer.
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